IT Support For Southern New England Businesses:

1

Secure by Design: As a Security-First MSP, every solution we offer, every software deployment, every project, every procedure, is evaluated and designed with the goal of protecting the Confidentiality, Integrity, and Availability of your organization’s valuable assets. By working with us, you will become objectively more secure than you are today.

2

Long-Term Contracts NOT Required: Most managed service vendors require you to agree to multi-year contracts up front, forcing you to do business with them even if they’re not meeting your needs. We're confident in our ability to earn your business over the long term, so we're not afraid to let you decide on terms that are right for you.

3

No Ticket Submission Forms: These days, everyone wants you to do their work for them. Our competitors require clients to log on to their ticketing system and fill out a form just to report a problem (practically requiring you to diagnose the problem yourself). Then they make you wait for someone to call you back before they start working on it. At Clocktower, we have technicians (real people!) standing by via phone and chat. We work on your terms and your schedule—not the other way around.

4

On-site Included: Does your IT service provider charge you extra if a problem requires an on-site visit to fix? We don't penalize you for a visit. If you have a problem, we're going to do what it takes to get it resolved, and you're not going to pay extra for it. (Geographic restrictions apply.)

5

The Best of Both Worlds: Many IT service providers also sell VoIP phone systems. Many phone vendors also provide IT services. Neither one does the other particularly well. Clocktower Technology Services began as an IT company, and in 2004 we acquired an already-well-established telecom company. That means we have dedicated expertise in both areas and can handle complicated interactions between the two.